TERMS AND CONDITIONS for www.peternutkins.com
Use of Website
When using this website you accept and agree to the Terms and Conditions laid out below. We reserve the right to change the Terms and Conditions at any time; it is your responsibility to check before ordering and using the website. If you do not accept the terms you may not use the website.
'We' and 'us' refers to the owner of the website, Peter Nutkins; 'you' refers to the user, client or viewer of our website. 'The website' refers to www.peternutkins.com.
Unless otherwise stated all web content and images on this website are copyright, Peter Nutkins, and may not be copied, changed, redistributed or reproduced in any form without the written prior permission of the copyright holder, Peter Nutkins. Unauthorised use will be treated as breach of copyright.
All orders are processed as soon as possible after receipt; once an order for a custom product has been placed and printed it is not possible to cancel.
Our Standard turnaround time is 5 - 10 working days. Orders are sent for delivery on Monday-Friday 8am - 5:30pm as standard.
We use DPD courier to carry out all our UK mainland deliveries. DPD provides a one hour time slot delivery by text or email. All UK mainland deliveries are dispatched on a next working day service. Due to carrier restrictions, delivery to the Scottish Highlands and Northern Ireland will incur an additional charge and may take an extra day for delivery. Please select this delivery option when processing the order to avoid any delay.
You should keep all packaging and/or artwork as found and notify us within 48hrs of the item arriving in damaged condition to be eligible for a claim or exchange. In most cases photographic evidence is required of any damage, in order to process a claim.
Once you have placed an order for any goods or services via this website (including any order for product or services), the order will not be treated as having been accepted until you receive confirmation from us that this is the case. This confirmation may be by email or post. The decision as to whether to accept any order from you is at our discretion and we are not bound to do so.
We may, at our sole discretion, refund all or a proportion of the payment made in respect of the order concerned but reserve the right to charge in full as if the products had been dispatched. To maintain continuity of service we reserve the right to use alternative materials in production, to those stated on the website.
Offer codes may be published from time to time as part of a promotion. Offer codes may provide a free item or a discount on part of an order. Offer codes can only be used for online orders placed through this website. A maximum of one offer code can be specified per order. Unless otherwise specified, postage and packing charges will still apply to orders subject to an offer code. Further conditions may apply and if so will be published with the relevant offer code. We will use our reasonable endeavours to reply promptly to all correspondence. Such reply may be by email or by post.
In the unlikely event of a concern with the product on receipt it must be brought to our attention within 14 days. If a product is delivered to you damaged on arrival please reject the delivery with the courier driver. We will then produce the order again and dispatch this out to you as soon as possible. In the event that a product is damaged on arrival and signed for we must be notified within 24 hours of receipt of the package and supplied photographic evidence of the damage in order for us to accept and complete a damage report to the couriers on question.
Law and jurisdiction
These terms (and the provision of goods and services by us) are governed by and to be interpreted in accordance with English law. In the event of any dispute arising in relation of these terms or in relation to the provision of any goods and services by us the English courts will have exclusive jurisdiction over such dispute.
We shall not be liable for direct loss, incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. We do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. We will keep you informed as to the progress of your order. This warranty does not affect your statutory rights.
We take your right to privacy very seriously and your email address and personal details will never be sold or passed on to third parties.
Details held are those necessary to fulfil orders and contact you if necessary in relation to your order. Our paper and computer records are maintained in accordance with the Data Protection Act 1998.
Credit Card information
If you require any clarification of the terms and conditions in this document you may contact us via the Contact page on our website.